Our Services
IT Consulting & Project Management
Often businesses require a second opinion on what their current IT provider is recommending. Is this the best solution? Are there alternatives? Are we paying too much? Can these guys do the job? This is particularly so when large sums of money are involved and management wish to avoid costly mistakes that can severely impact on the business if the wrong decision is made.
DHCCC will perform a "checks and balances" role without prejudice analysing what has been recommended or even providing a scope for the solution. In addition to this, part of this service will be to confirm hardware & software pricing so as to ensure your proposal is fair and reasonable – this includes confirming time estimates for integration.
We will ensure software licences quoted have been delivered, optional warranty extensions have been fulfilled and what was ordered has been provided in terms of software & equipment….bringing the project to sign-off stage.
Infrastructure Support & Maintenance
It's a fact of life that your IT system (whatever the size) requires regular maintenance to keep it running smoothly. DHCCC can provide a cost effective maintenance schedule that will keep your servers and network appliances in top working order. Our monthly health check is designed to be pro-active. Our aim is to prevent failures by keeping your system well maintained. Unless we do this, your IT systems can be prone to unexpected failure requiring emergency response that can be costly both in terms of downtime and staff productivity.
Scheduled Onsite Maintenance
- Designed to keep your systems running smoothly, we recommend a scheduled plan aka "health check" be performed onsite on a monthly basis. For example, this may be the 2nd Thursday afternoon of every month. Apart from addressing minor issues that may be queued by staff, your monthly health check has the advantage of being pro-active and often shows up potential problems before they occur - corrective action can then be taken on your terms. This maintenance plan also includes servers, desktops & laptops etc.
Scheduled Remote Maintenance
- This service is performed remotely whereby technicians confirm the status of the following core components. The remote service is designed to be brief but to the point. It assists in determining the current health of your system. A simple report is provided to management each month that outlines the status and health of your
- Server health check free disk space & event logs for anomalies
- Router health top 5 internet users, top 5 sites visited, anomalies
- Exchange check size, system logs, maintenance required
- Backup report on success or failures during the month
- Antivirus signature currency and threat levels reported etc
- Experience shows us that customers cannot always wait until their next monthly maintenance schedule to group tasks together. Often issues need to be addressed promptly (that tender or urgent submission) and depending on the task required, onsite assistance can be achieved same day or next business day.
- More often than not we are able to resolve issues remotely within the hour due to the support technology deployed! Our engineers (with your permission) can remotely access desktops and servers to quickly resolve the problem.
On-Demand Maintenance
Network integration including servers and desktops
The DHCCC team are more than accomplished in all types of computer network installations. This includes "green field" sites for new businesses or branch offices and of course IT upgrades to your existing environment. Replacing servers and migrating core applications is a complex process best left to experts, something that DHCCC has had to perform many times in over 20 years in the IT industry! Our procedures ensure that both your old and new Windows servers co-exist on the network during the upgrade process. We recognise the important role your IT system plays in your day to day business and plan your upgrade so as to minimise disruption. We understand that staff being idle is expensive for the business owner and often we perform time consuming tasks that require exclusive server access overnight.
We'd love to say we're onsite during this time burning the midnight oil…..but our methodology allows us to perform these tasks remotely. Business owners and management appreciate our efforts.
IT Security
Your IT system hosts one of your most valuable assets – your data. Like anything of value it needs to be protected from both internal and external threats. DHCCC can advise and implement a secure and robust perimeter to guard against threats from the internet.
Just as important is protecting your data within the organisation along with the need to educate staff in secure operating procedures. With the increase in staff electing to work away from the office (sales, job share, part-time etc) such policies have never been so important.
Your multi-tiered security system should automatically download updates that counter the latest threats from the internet as well as offer a reporting function. Reporting allows management to see activity and therefore make informed decisions. At the very least, understand the value and critical nature of their IT security.
We also can assist those organisations who are concerned about their present IT security and require external advice to help implement.
Business Grade Internet
DHCCC partners with Pacific Internet (PacNet) in providing business grade internet connections for our clients throughout Australia. PacNet offer a number of internet connectivity choices including but not limited to optical fibre, ethernet over copper, SHDSL and ADSL2+ connections at competitive industry rates. Each service offers features that assist in deciding which is best for your business ie: very high reliability, performance, cost effectiveness etc.
PacNet's business and premium services guarantee performance with an SLA (service level agreement) of greater than 99% so you can be sure your internet, VPN and email services will be available for your team. For those businesses where the internet is vital to the day to day operation and your success….and where there can be no compromise, DHCCC will design a performance "failover" solution that virtually guarantees 100% connectivity 24x7, 365 days per year!
